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In order to have a written, telephone or video consultation at Consento you need the so-called. loans. You can obtain credits in one of the following ways:

  • You buy by paying for them through your eRau account, at EasyPay cash desk, at an ATM or through Borika's virtual POS terminal with a debit or credit card
  • Activate the promo code you received at the First Pediatric Advisory Clinic or My Doctor MCC after review
  • Each Consento newly registered user also receives a one-time bonus number of credits

Here we will introduce you to buying Consento credits in a few easy steps.

Step 1 - Visit the "Wallet" section and select the "Buy credits" service

This is the homepage for every Consento user. From here, you can start a consultation, view the consultations already answered, buy credits, and activate a promo code that adds bonus credits to your account.

To buy credits, visit the "My Wallet" section

In this section you can Buy credits and see the history of credits movement in your account (purchased credits, bonus credits received, credits spent).

To add credits to your account, click the "Buy credits" button.


Step 2 - Choose the number of credits


The following screen lets you choose the amount of credits you need. Before you make your choice, it is a good idea to know in advance how much credit you need for the type of consultation and the particular doctor you want to consult.

The previous page showed the credits for written and telephone consultation with a doctor on duty - 12 credits. If you have chosen another doctor, for his consultations a price is also indicated for each type of consultation and according to the expertise (number of specialties) of this doctor.

For example, if you have decided that you would like to consult a doctor in writing, you will need the 12 credit, so you choose the 10 or 20 credit option, depending on how much credit is currently available in your profile. 

If you need an invoice, for example for your health fund, you can check the "I want an invoice" option.

To go to the next step you need to press the "Pay" button.

Step 3 - Order confirmation

In this step you will see summary information about the number of loans you order and their total price. You need to press the "Pay" button to proceed.

Step 4 - Choose a payment method

In this step, you should choose which payment method you prefer. The options are:

  • 1. payment through an account you already have on
  • 2. EasyPay cashier's payment
  • 3. ATM payment
  • 4. payment via virtual POS terminating Borika with a debit or credit card


Option 1 - Payment through an account you already have in

This method is for users who are already registered in and are used to working with their online payment platform. If you want to become their user, you can do so via the link "New registration" under the button "Login to"

Option 2 - Payment at EasyPay cash desk

This method is convenient for users who are accustomed to paying their household debts at EasyPay cash desks.

In order to pay this way, you need to make a note of the payment code shown to you at the top right and visit the EasyPay cashier within the specified payment deadline with that code. At the cashier you just have to say the payment code and after payment your credits will be added to your account.

You don't need to do anything extra in Consento. For your convenience, a map of the city where you live and the available EasyPay cash desks for payment are shown.

Option 3 - Payment through an ATM

If there is an ATM with a B-pay option at your convenience, you can choose this payment option.

Again, you need to write down your payment code, merchant code, and follow the on-screen instructions.

Upon successful payment, your credits are directly added to your account and you do not need to do anything extra with Consento.

A list of ATMs offering the B-pay service by city can be found here

Option 4 - Payment through a virtual POS terminal of Borika by credit or debit card

By selecting this option in two steps, you must confirm that you want to pay by card by clicking the "Pay by card" button, and then enter your card details.

This information is processed by Borika and is not stored on the Consento platform!

If your card requires an 3D Secure code, you may need to contact your bank first to activate this code.


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