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One of the services that Consento offers to registered users is a telephone consultation with a physician on duty or with a specific physician named on the platform by name. 

To do this, follow these steps:

Step 1 - Login / Registration

If you do not have a Cosnento account and an active account, first cut the page Browser registration or Registration through the mobile application  

Step 2 - Credit Loan

For detailed instructions on loading credits into your Consento account, please visit Buy credits in a browser or Buy credits through the mobile app.

Step 3 - Enter patient data

It is necessary to enter the data for the patient (adult or child) for whom you will be consulting. This happens in the "Family" section, in the profile of your relative or your profile if you are recording a review for yourself.

You select the "Family" section, which takes you to the "Relatives list" section.

There you can use the "Add relatives" button to add information about your minor children. It is important that you fill in all the required patient information - three names, date of birth, PIN, gender, kinship with you so that you can save an appointment.

Step 4 - Conduct a telephone consultation

4.1 - Patient and Doctor Selection

The next step is choosing the doctor at which you want to book an appointment.

This is done from the "Consult" button in the main navigation menu in your account.

In order to conduct a telephone consultation, you need to have at least 12 credits available (this is the price for a consultation with a doctor on duty - for other doctors, first see the prices of the consultations to make sure you have enough credits).

You can choose a physician on duty for children or adults, or by name for one of the other physicians who consult at Consento.

The doctors on duty are usually several shift doctors at the same time, so you can expect a faster response from them.

If you decide to consult a doctor on duty for children or adults, you should dial the number listed in the field next to "Telephone consultation" or if you use your phone's browser, you can directly press the speed dial button.

Our doctors have scheduled telephone consultations.

To find the doctor you are looking for, you need to select a specialty from the drop-down menu "Choose specialties" or search by name and / or surname of the doctor.

Clicking the "Search" button displays a list of one or more doctors who match your search criteria for a specialty or name.

Each doctor on the list shows whether or not there is a schedule for telephone consultations.

For those who have, you'll see an active 'Contact Me' button. When pressed, our telephone exchange will dial the doctor you have chosen, and then we will call you and a telephone connection will be made. will call you at your earliest convenience.

If the schedule of your chosen doctor for the next 24 hours has not yet started, you will see reports on the exact hour at which his telephone consultation schedule begins for that day.

If your doctor does not have a telephone consultation schedule in the next 24 hours, you will see the message "This doctor does not have a telephone consultation schedule in the next 24 hours."

4.2 Contact your doctor's phone and have a consultation

Consultation with a doctor on duty

Directly dial the phone number displayed in the field next to the text "TELEPHONE CONSULTATION" on the account Doctor on duty - children or Doctor on duty - adults. If you are logged in to Consento via your mobile browser, you can press the button directly and the number will be directly dialed from your phone.

When you dial this number, our telephone exchange starts calling one of the doctors on duty right now. If the doctor picks up, you have your telephone exchange connected and you have your telephone consultation. If all the on-call doctors are currently employed, your call is saved to a waiting list, the call is disconnected and the doctor will return your call as soon as possible according to your order in that call list.

Consultation with a physician of your choice

You do not dial a phone number directly, but you need to click on the "Contact me" button. When it is activated, our telephone exchange will dial the doctor of your choice, after which we will call you and a telephone connection will be made. If the specialist you have chosen is currently busy, your call is saved on a waiting list, the connection is lost and the doctor will return your call as soon as possible compared to your sequence in this call list.

4.3 End of consultation and payment

Once your consultation with the doctor is completed, your account will automatically be deducted the number of credits corresponding to the cost of a telephone consultation of the specialist you have selected.

If you need further clarification in your case or if you have a technical consultation (such as loss of alert), your doctor may call you further without deducting any credits. 

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