Consenso keeps the information for its users in compliance with the highest standards.
The European Union has adopted a document called the General Data Protection Regulation (EU) 2016 / 679 of the European Parliament and of the Council of 27.04.2016, which we will simply call The "Regulation", in order to protect the use of personal data of the user. According to the Regulation "personal data" is any information that relates to the user and through which he can be identified. The use of personal data of the user is called the Regulation "Processing" and this may not only be collected by us when the user uses the services of the site https://consento.bg ("Services"), but also any other action with them.
Principles for protecting the personal data of consumers
Legality and transparency
We process personal data of users in accordance with the law and in a fair and transparent way:
(a) to comply with our obligations to consumers when providing our services;
(b) with the consent of consumers, where necessary;
c) for the purpose of legitimate implementation of our activity, introduction of innovations and hassle-free consumer experience; or
(d) for another lawful purpose.
The user decides whether and how to use our services. The registration forms that the user fills in have marked mandatory fields, without which it is impossible to provide the respective service or part of it.
Right to make informed choices
Access to user data
We provide reasonable access and the ability to view, correct, supplement, transfer or delete the personal data shared with us users.
We use the personal data of users only for the purposes stated at the time of their collection, and for additional, compatible purposes, as required by law.
To protect our users' personal data from abuse, we apply strict measures to protect the information we store and require the same level of security from our partners to whom we provide it to fulfill our obligations to consumers.
Further transfer reporting
We only share personal information with third parties if they are obliged to provide them with the same levels of protection as we provide.
How we use consumer data
Consento collects and uses personal information of users so that we can fulfill our obligations to them as users of our services described in the General Terms and Conditions. Here are some examples of how we do it:
By virtue of the contract between us
We use the personal data of users / their children to fulfill our obligations to them. We need the data to enable us to actively communicate with our customers / parents / guardians regarding our services (for example, consulting, payment and more). Most of all, we use consumer data to provide tailored services.
To ensure that users can access the site at https://consento.bg, we maintain accurate contact and registration information, provide complete customer support, and offer services and features that users may be interested in.
Protecting Your Identity
We take care of the security of consumer information stored with us. When interacting with us, we undertake to take reasonable steps to verify the identity of users / parents / guardians, such as a user name and password, before giving access to the user's personal information.
Research and innovation
We create new features and services by using development tools and incorporating data analytics activities.
We provide promotional offers in line with Consorto customer service interests. This may be related to the automated data collection tools. We may share some consumer information with marketing service providers and digital marketing networks to serve ads that are of interest to the user. To learn more, read below How Consenso uses automated data collection tools and how can you give it up.
What user data we collect
The personal information we collect from users depends on the services they use and may include the following:
Information provided directly by the user
User feedback information (such as name, address, telephone number, email address, and other similar contact information).
Data needed to process payments and prevent fraud.
Account Details - Information about how a customer purchases or registers for our services, types of services, transaction and payment history, and other information related to a user's account.
- Secured Access Data - We collect user IDs, passwords, password reminders, and other similar security information related to user authentication and access.
- Demographics - for example, country of residence, gender, age, children, etc.
- Preferences - We collect information about the user's preferences and interests in connection with our services (what the user shares with us and the conclusions we make based on the facts provided) and the user's preferences for receiving messages from us, about to improve the service we provide.
- Other unique identifying information - such as information that a user provides to us through personal contact, online, by phone or mail or other customer service channels, answers to customer survey questions or contests, and additional information we collect to facilitate the provision of our services and to respond to user inquiries.
Please note that the user is not required to share the personal information we require, although in some cases, if he chooses not to share this information with us, we may not provide the user with our services, certain specialized features, or respond effectively of the user's queries.
Information we collect automatically when a user uses our services
- information about the visit and activity on our website, including content that the user views and uses. Some of this information is collected through our automated data collection tools, which include cookies and web bookmarks. To learn more, read on How we use automated data collection tools.
- anonymous answers to survey questions or a summary of how we use our services. In the course of our work, we apply a process of data identification or pseudonymisation to minimize the likelihood that the user will be identified by using this data with available technologies.
Information from third parties
- We receive information from third parties that we believe to be credible and publicly available. Such information is personal information such as name, address, email address, interests and certain demographics.
- To provide certain corporate-level services, we receive your business contact information from a specific official from your organization. If necessary, we may use information provided by you or your employer, together with information from publicly available and other online and offline sources, to contact you about the services we provide.
We collect personal information of the user when he uses our services or when communicating with us by telephone, email, skype and all modern means of communication.
How we protect user data
At Consenso, we have put in place sound technical and administrative measures to protect the personal data we process to ensure that unauthorized persons do not have access to it and not allow it to expire, and to ensure that it is properly used by law and for a period, which we legitimately need.
How we share user data
We share personal information of users in the following cases:
Sharing with service providers
We use service providers who perform certain activities on our behalf. These service providers may be located in countries of the European Union and the European Economic Area as well as in the US or other countries around the world and offer services such as credit card payment processing, customer support, content personalization, IT services , email providers, data hosting. Our service providers are obliged by virtue of our legal relationships and legal regulations to protect the personal information we receive and are not allowed to use them for purposes other than performing the services as directed by us.
If at any time Consensus decides to restructure our business, we may disclose or transfer personal information to potential buyers, or receive personal information from sellers, and it is our responsibility to provide adequate protection for users' personal data in these types of transactions.
Compliance with the law
We may share personal information of users if we are required to: (a) respond to duly authorized requests for information by law enforcement agencies, and comply with national security and other law enforcement requirements; (b) comply with a law, regulation, subpoena or court order; (c) investigate and assist in the prevention of security threats, fraud or other criminal or malicious activity; or (d) protect the rights or personal safety of our employees and third parties in accordance with applicable law.
Ads and offers on third party sites
- Consensus has ads on third-party owned websites. This is sometimes accomplished by sharing personal information as described in the About section How Consenso works with automated data collection tools.
How Consenso works with automated data collection tools
What are cookies?
Cookies are text computer data stored in the user's browser intended for use by web pages. This data allows to identify the user's device and the correct behavior of a web page, according to his individual preferences. Cookies usually contain the name of the website, the storage time of the end device and a unique number.
What cookies do we use?
Concento uses two types of cookies - "session" and "fixed". Session cookies are temporary files that are on your device until you exit the website or disable the software you use to browse the web (web browser). Fixed cookies are kept for the period specified in the cookie parameters or until they are removed manually by the user.
Here we describe in more detail all types of cookies:
A. Types of cookies. Type - the need for the service:
They are necessary for the proper functioning of the site or for the functionality that the user wishes to use.
They are important for the performance of the service because: they serve to improve the functionality of the service and are intended to provide a high level of functionality of the service. Locking them will cause some processes to malfunction.
They help to execute the business processes of the site. Blocking them will not prevent the full functionality of the site. Blocking them may result in a reduced level of discussion or support. This category includes, for example, cookies when conducting various marketing campaigns.
B. Types of cookies according to the time during which cookies will be stored on the user's device:
- Temporary cookies
Cookies placed during a site stay (session). They are deleted when the session is terminated.
- Permanent cookies
They remain in the user's device for a fixed period or without an expiration date.
C. Types of cookies by origin - the administrator who manages cookies:
- Cookies from the site
Cookies placed directly by the site owner.
- External cookies
Cookies placed by third parties with the consent of the site owner.
Note: Cookies may be activated by the servers of a partner from another location - another country or even a different legal system. They may have other standard cookie policies than those mentioned in this document.
D. According to the objective pursued
- Configuring Services
Uses the site's settings, features and other services.
- Security and reliability of the service
Provide authentication capabilities and optimize site performance.
Provide information when the user is offline (offline) so that the site can retain relevant information and features.
- Session status
They record information about how the user uses the site. These may include the most visited pages or error messages that appear on some pages. Cookies are used to store so-called cookies. "Session state" to help improve service and increase browsing comfort.
Allow the site to function smoothly and function.
Allow ads and messages to be displayed outside the platform on other sites that are more user-friendly, for the content of the platform to be of maximum use.
Allow to customize the information displayed for the user's location.
- Analysis and research, audit of the audience
Allows the site owner to better understand their users' preferences and to improve and develop their products and services through analysis. Typically, the site owner or research company collects anonymous information and process trend data without identifying individual users or their personal data.
Exercising your rights and contacting us Cookies and personal data
The personal data collected by cookies can only be used to perform specific functions on the site related to the user himself. Personal data is encrypted to prevent access by unauthorized persons.
Delete cookies and decline
Keep in mind that disabling certain cookies may limit your access to certain features and pieces of content in Consento.
To opt out of Google Analytics tracking on our websites, use http://tools.google.com/dlpage/gaoptout.
If you would like to opt out of third-party cookies in connection with ads based on your interests, visit www.youronlinechoices.eu/en
What are Web Bookmarks?
Web bookmarking (also called a web beacon or pure GIF) is a transparent graphic image (usually 1 pixel x 1 pixel) that is inserted into online content, video or email and allows a server to read certain types of information from your device, such as when did you view certain content or a specific email message.
When we use web bookmarks
We use and allow select third parties to use web bookmarks (usually in combination with cookies) to aggregate information about your use of our site by you, your email or other communications, to measure performance and to provide you with relevant content and ads.
For example, we can insert web bookmarks into email messages or newsletters to determine if our messages have been opened, whether actions have been taken on them, and whether our correspondence tools are working properly.
Opt out of bookmarks
Since web bookmarks are the same as any other content request included in the creation of the webpage, you cannot refuse or exclude them. You may have the option of disabling web bookmarks in email messages by not downloading images contained in the messages you receive (this feature depends on the email software used on your PC). Please note that this action will not always override web bookmarking or other tools for automatically collecting email message data due to the specific features of the email software. For more information, see the information provided with the email software or your service provider. Web bookmarks may be disabled in certain circumstances by turning off cookies or changing the cookie settings in your browser.
Users have the right to access any personal information they have provided to us or that we store for them. They may also request the rectification, addition, limitation, transfer or deletion of their personal data, and request clarification regarding their processing. In certain cases, the user's request may be denied on the basis of a law, such as when the disclosure of information will disclose personal information to another person, or where there is a legal prohibition against disclosing such information.
Right of access
The user may ask us for confirmation that we are processing his personal data and if so, request access to them. This is done by sending a request to us at the address below.
Right of correction
You can ask us to correct your inaccurate personal information or supplement the information we already have.
Right to object
If we process your data for our legitimate interest, you have the right to object at any time to the processing of that personal data for that specific purpose.
Right to be deleted (right to be forgotten)
In certain circumstances, you may ask us to delete your personal information, and if our law allows it, we will do so as soon as possible. In that case, we will no longer be able to provide you with our services.
Right to restrict processing
You can ask us for a restriction on the processing of your personal data. In this case, the relevant data will be marked and can only be processed by us for certain purposes.
Data portability right
In certain circumstances, you may be entitled to receive your personal data that you have provided to us in a structured, commonly used, machine-readable format (e.g., digital format) and request that the data be transferred to another person, without impeding this, if such transfer is technically feasible.
Right to lodge a complaint with a supervisory authority
If you think that your personal data rights have been violated, please contact us to see how we can resolve the issue.
You can also contact your local data protection authorities and file a complaint with them, especially if you live in a European Union country of permanent residence or at the place of the alleged infringement.
In Bulgaria this is the Personal Data Protection Commission:
Address: Sofia 1592, Prof. Tsvetan Lazarov ”№ 2
Tel: 00359 2 9153518
You can apply for the exercise of the rights described above on ours Page for handling your personal information
DPO: Daniela Krasteva Krasteva-Zhelyazkova