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Consento for doctors - module description

Photo to the article Hospital of the Future on the Consento website

Consento for Doctors was created with the idea of ​​facilitating the daily life of doctors in Bulgaria and increasing their effectiveness so that they can spend more time diagnosing and treating their patients. Consento for Physicians offers the following modules that address the most common problems in the life of a physician:


You can create any type of shifts in our calendar, depending on the type of examinations you will conduct - prevention, acute, maternal, children's health, home visits, dispensaries - as well as combine them in the most convenient way for you within the same day. You can define which types of examinations should be available for online appointment by patients and which should be available for official appointment only by you or your support staff.

For each type of examination defined by you, you can bet a different duration of the examination - starting from 5 minutes minimum duration and reaching the most convenient for you, a multiple of 5 minutes.

Eg. for an acute examination you can bet 15 minutes, and for a preventive examination - 25 minutes.

We give your patients the opportunity to check the schedule entered by you and decide when it is best for them to visit you. They can do this through the web portal or the Consento mobile application, and each recorded time is reflected in your schedule in real time - you can track the recorded hours in the web portal or in the mobile application for doctors. If an appointment is canceled by the patient or by you, the other party (patient, doctor) receives a notification that the appointment has been canceled.

Our calendar is extremely flexible - you can define breaks in certain time intervals, as well as record the so-called. extraordinary examinations - even when your entire schedule is full. This way you have complete statistics for all examinations (even extraordinary ones, because there are always extraordinary ones) and you do not allow chaos in your work program.

If you are a group practitioner or a GP working in several localities, our calendar will also cover these needs - you can add many doctors and many localities to one general view of the calendar, so that your staff who record hours can is as easy as possible.

For each recorded review time, a different status can be set - scheduled, confirmed, pending, completed, absent. Any change in these statuses is also recorded in the change history.

With more than one physician in practice and / or working in more than one medical center or locality, we have created filters to facilitate hours-of-hours that show only one of the physicians or one of the physicians' schedules. jobs of the respective doctor. 

We have also introduced 2 types of calendar view - daily, which is more useful in the presence of many doctors, and weekly, when hours are booked for only one doctor.

The calendar supports the option to enter a monthly rate of hours that each doctor should work out and the possibility to transfer the difference between the actual hours compared to the rate to future periods in order to be made up or compensated.

We have envisioned the appointment of hours by a specialized medical call center, which we offer as an additional service with the assistance of our partners from Verum Health Manager. This completely frees you from the administrative hassle of recording a review hour and leaves you more time for the actual medical activity.

Creating a monthly schedule in our calendar only takes a few minutes because it drags the mouse on that day from the calendar. For days on which the schedule is repeated, there is an option to copy-paste all day long on another.

Every action in the calendar - saving an hour, moving to a saved time, deleting an hour, changing the status of the time is kept in a detailed archive, from which at any time you can check when and by whom a change was made. This avoids conflicts and ambiguities in case of overlap or lack of an appointment.

We will help you get all your patient sheets into the platform. Each patient receives a work profile that they can activate and use at their request. And you have a complete history of communication with your patients (e-mails, SMSs, phone calls, recorded hours for review, online consultations, administrative and medical records, etc.)

Each patient's profile has detailed demographic and contact information, with the option to add notes for an individual patient or for the whole family. Families are clearly segregated to adequately manage patient profiles of children.

With Consento you can send messages to 1 or more patients by e-mail and / or SMS - e.g. invitations for preventive examinations, clarifications on prescribed treatment, reading of laboratory results and others.


We provide the ability to send e-mail / SMS campaigns to hundreds and thousands of patients at once - e.g. information about changes in the way of service, reminder for preventive examination of those born in a given year, other news. If you wish, the campaigns can be managed by our partner Verum Health Manager.

For each campaign submitted, a report containing detailed statistics for: received, read, rejected, invalid email or phone is stored.

  • Notifications for upcoming reviews, online consultations, research results

Consento sends automatic notifications to patients for upcoming examinations, written consultation responses, test results and other medical and administrative events, depending on the specific needs of the physician or healthcare facility.

It is clear to everyone that live screening cannot be replaced by remote consultation. But even before the patient visits the doctor's office, as well as after the examination, the possibility of contact between the doctor and the patient can save time and effort on both sides. 

At Consento, you can offer your patients the option of a written or telephone consultation with you without giving your personal e-mail or phone and answering when it is most convenient for you. During such a consultation you can clarify questions such as:

  • what kind of examination or specialist does the patient need
  • does it need preliminary research to save time
  • specifying already prescribed therapy (if a medication is not available in pharmacies, has side effects of administration, or there is a need to change the dosage as well as to change the patient's condition)
  • monitoring the dynamic state of change and feedback from the patient on the effect of treatment
  • relying on laboratory test results that are more time consuming and unavailable during the examination

All patient inquiries are arranged in the so-called. "Tail", according to the order of their admission and the doctor can answer them at a time convenient for him.

Consento also maintains an 24 hours / 7 days a week team of on-duty physicians who serve inquiries from patients registered on the platform.

Consento offers the possibility to rent up to 2 own telephone lines, served by a modern telephone exchange (for administrative and medical issues).

The PBX supports:

  • Call queue with details of the patient who called.
  • Archive with recording of conversations, with the possibility of listening when needed.
  • Possibility for a service announcement when calling during off hours or in the absence of a doctor.


List with the possibility of opening the document and downloading in pdf format all outpatient sheets of examinations, examinations, epicrises, online consultations, hospital, documents from the CCC, protocols and more. With the option to view, edit, mark as the wrong document, delete and print.

Any changes to the records in the patient's health record are recorded in a detailed historical record so that your records are in full compliance with GDPR requirements

Each patient can optionally upload their own medical records or photos of their condition to the Consento (eg, rash units, skin changes, mucous membranes, etc.). These documents are visible to his doctor and may be shared with other doctors as needed. Doctors can also upload documents to their patients' files.

We have provided an option for uploading in the patient's profile all scanned administrative documents - forms for choosing a personal doctor, various contracts, consents for blood sampling, for intravenous infusions, for processing personal data, etc.

All documents are in pdf format with a print option, which makes it easy to submit when needed.

There are fields (checkboxes) in the patient's profile that indicate what are the required documents that should be included in the patient's records and whether there are any gaps in obtaining them.

Consento offers 2 a variety of phone call handling options for your patients.

The first option is its own call center - Consento and the partner organization Verum provide the necessary software and hardware, including telephone numbers from the operator, and all calls are handled by you and your hired staff.

The second option is a hired call center where Consento and Verum take care of all the calls.

See the details below.

Consento offers its own call center service, which includes:

1.Medical Inquiry Phone Number (Doctor Contact)

2. Administrative inquiry telephone number

3. Asterisk digital telephone exchange with the following functionalities:

  • Archive of all calls with a listening option
  • Voice menu
  • View patient profile when calling a database number
  • Click to call - One-click patient calls quickly
  • Detailed statistics on call center activity (number of calls, number of missed, number of returned, etc.)
  • Missed call queue, maintaining multiple queues
  • Priority Call Processing (User Rating) Option
  • Blask list option with numbers (always busy when calling)
  • History of conversations with a particular patient
  • Search by phone number and more 12 parameters
  • Detailed list of call statuses (accepted, missed, by which registrar, etc.) with date and time

If you do not have your own administrative resource to maintain 2 telephone numbers (medical and administrative) to serve your patients, you can take advantage of the "rented call center" service. All calls from your patients are handled by the Verum Health Manager team, and you pay a monthly fee based on the number of calls made.

The mobile doctor application includes the following features:

  • schedule with upcoming reviews and online consultations
  • archive of past reviews and consultations
  • access to patient profile 
  • notifications for recorded / canceled reviews
  • Easy ring option
  • sending written messages to a patient


The mobile doctor application includes the following features:

  • record viewing time
  • conducting written and telephone consultation
  • access to an electronic health record
  • editing personal data, managing GDPR data
  • adding other patient relatives (children, spouses, elderly parents)
  • notifications of a new file in the dossier, recorded / canceled, doctor's announcements


The Consento platform is designed to meet the requirements of the European Consumer Data Protection Directive (GDPR). In addition to all the technical and software measures for the protection of stored data, Consento provides the following features:

  • Consent form for processing of personal data, with the possibility of filling in online, for uploading a scanned paper form or for obtaining consent by phone from the call center
  • Ability to withdraw consent online or on-site in honey. place
  • Ability to download one-button patient personal information from an administrator or the patient himself through his Consento account
    Ability to anonymize and archive data when consent is withdrawn
  • Detailed reports for each new record, edit, delete, backup of personal data in the Consento platform
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