One of the services that Consento offers users using the mobile app is to save an hour for viewing online. This service can be used by all patients who have a Web Advisor registered and activated profile to record an hour for review at medical organizations and physicians using the service online timetable for Consento.
You can now book an online review hour at your preferred GP or specialist, at the aforementioned hospitals, completely on your own without having to call the call center.
To do this, follow these steps:
Step 2 - Patient Details
You need to enter the patient (adult or child) data for which you will be saving an appointment. This happens in the "Family" section, in the profile of your relative or your profile if you are recording a review for yourself.
You select the Profile / Family section, which takes you to the Family section.
There you can use the "Add relatives" button to add information about your minor children. It is important that you fill in all the required patient information - three names, date of birth, PIN, gender, kinship with you so that you can save an appointment.
Step 3 - Choosing a Doctor
The next step is to navigate to the "Examinations" section and select the doctor with whom you want to book an appointment.
This is done from the "Save Hour" button in the main navigation menu in your account.
On the left side of the Save Hour screen, which opens by this button, there are 3 drop-down menus and one search box.
You must first select the name of the patient for whom you are reserving an appointment - this is done from the first drop-down menu "Select patient". You can then filter the available viewing hours by:
- "Organization" (the medical company in which you wish to be examined)
- "Specialty" of the doctor
- Search by the name of a particular doctor
After selecting one or a combination of these filters, the screen loads the names of all physicians who view the respective medical organization / specialty and their schedules for the current week by days and time intervals.
In case you choose Group practice "MCC My Doctor" or another group or individual practice with GP, an additional menu appears from which you must choose the type of examination - acute or prophylactic. This is due to the fact that GPs have a different type of duty in connection with the two possible types of examinations and so you will be visualized only by those doctors who have a schedule for the type of examination you need.
If you have selected a patient as a child, only pediatricians are shown, and if you have selected an adult patient, only adult physicians, so that you do not mistakenly record a pediatrician's adult examination and vice versa.
Clicking on the link "Clear filters" removes all currently selected parameters.
Days when there are no free hours are marked with "exhausted".
Step 4 - Select Date and Time. Additional information and final confirmation
4.1 Select date and time
Clicking on one of the days with specified hours opens an additional window that allows you to select a specific time (by clicking on the appropriate box), where the button "Save time" becomes active and allows you to move on.
4.2 Consultation Details
On the last screen you see again the names of the patient, the doctor, the date and time.
You have the opportunity to leave some additional explanations to the time you have recorded (eg "due to fever and vomiting").
The "Save time" button sends your request to our system.
Step 5 - We send you a notification of the saved hour and record it in your account.
For each hour you have saved online, as well as those you have saved using the call center by phone, we send you an e-mail or SMS confirmation according to the notification settings you have set in your account.
The "Saved Hours" section stores information on both upcoming and past examinations conducted in medical organizations that use Consento's online schedule.