One of the services that Consento offers users using the mobile app is to save an hour for viewing online. This service can be used by all patients who have a Web Advisor registered and activated profile to record an hour for review at medical organizations and physicians using the service online timetable for Consento.
You can now book an online review hour at your preferred GP or specialist, at the aforementioned hospitals, completely on your own without having to call the call center.
To do this, follow these steps:
Step 2 - Patient Details
You need to enter the patient (adult or child) data for which you will be saving an appointment. This happens in the "Family" section, in the profile of your relative or your profile if you are recording a review for yourself.
You select the Profile / Family section, which takes you to the Family section.
There you can use the "Add relatives" button to add information about your minor children. It is important that you fill in all the required patient information - three names, date of birth, PIN, gender, kinship with you so that you can save an appointment.
Step 3 - Choosing a Doctor
The next step is to navigate to the Reviews section and choose the doctor at which you want to book an appointment.
This is done from the "Save Hour" button in the main navigation menu in your account.
On the left side of the Save Hour screen, which opens by this button, there are 3 drop-down menus and one search box.
First, you need to choose the name of the patient you are saving the hour for - this is from the first "Choose patient" drop-down menu. You can then filter the available review hours by:
- "Organization" (the medical company in which you wish to be examined)
- "Specialty" of the doctor
- Search by the name of a particular doctor
After selecting one or a combination of these filters, the screen loads the names of all physicians who view the respective medical organization / specialty and their schedules for the current week by days and time intervals.
If you choose MCC My Doctor practice or another GP group or individual practice, an additional menu will appear from which you need to choose the type of examination - acute or prophylactic. This is due to the fact that GPs have a different type of on-call duty in relation to the two types of examinations available, so that only those doctors who have the schedule for the type of examination you need will be shown.
If you have selected a patient as a child, only pediatricians are shown, and if you have selected an adult patient, only adult physicians, so that you do not mistakenly record a pediatrician's adult examination and vice versa.
By clicking on the "Clear Filters" link you are removing all the parameters you have selected so far.
Days when there are no free hours are marked with "exhausted".
Step 4 - Select Date and Time. Additional information and final confirmation
4.1 Select date and time
Clicking on any of the days with specified hours opens an additional window that allows you to select a specific time (by clicking on the corresponding box), with the button "Save hour" becoming active and allowing you to go further.
4.2 Consultation Details
On the last screen you see again the names of the patient, the doctor, the date and time.
You have the opportunity to leave any further clarification to the time you have recorded (eg "for fever and vomiting").
The "Save Hour" button sends your request to our system.
Step 5 - We send you a notification of the saved hour and record it in your account.
For each hour you have saved online, as well as those you have saved using the call center by phone, we send you an e-mail or SMS confirmation according to the notification settings you have set in your account.
The Saved Hours section stores information about upcoming and past examinations conducted by medical organizations that use Consento's online schedule.