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To use any of the services that Consento offered through the mobile application, you need to have a registration in the platform and an activated account. 

Follow these steps to sign up and activate an account:

Step 1 - Install the application and register

If you are downloading Consento for the first time and you do not have an account with us, then as a first step you should create one. Find the app in Google Play or Apple Store, install it and the home screen will give you the option to register. Click the "Register" button, which will take you to the registration form. 

If you already have an account, you must log in with the e-mail with which you registered and with the password of your choice, via the "Login" button.

This is the user registration form. Please fill out an up-to-date e-mail and phone number, because you will receive all notifications from the system via e-mail, and the phone number serves as an identifier when you make a telephone consultation. If you are calling from a phone number other than the one registered in your account, our PBX will not recognize you and will receive a message "You do not have Consento registration or your account is not yet activated".

Enter the password you selected 2 times to confirm. Consent to Terms of use и Privacy Policy are required to create an account. If you do not agree to certain terms, you will not be able to use Consento's services.

Step 2 - Account Activation

If you fill in the registration form correctly, you will receive a confirmation of registration and a link through which you can activate your account. Without the initial activation through this link you will not be able to log in to your account. That is why it is important when registering to indicate an up-to-date e-mail that you use regularly. 

If you do not receive a confirmation email within 10 minutes after completing the registration form, please check the Spam folder of your e-mail or contact us for assistance through the section Contact us

If you are already a patient at one of the healthcare establishments that use the Consento platform, you probably already have a business registration in the database (created when you visit the respective hospital or when you call for an appointment at the call center). In this case, when trying to re-register, the platform recognizes that your e-mail or phone number is already present in the system and will prompt you to confirm them, after which it will send an activation link to the corresponding e-mail.

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