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GENERAL TERMS

to use CONSENTO services through a web based system consento.bg

The operator of the internet platform app.consento.bg is MC Consento, with UIC 175329202, registered office and address BULGARIA, Sofia (capital), Stolichna municipality, Sofia 1404 Bulgaria Blvd. No 51A, hereinafter referred to as CONSENTO. The company is represented by Dr. Branimir Raduilov - Manager, who can be contacted at: admin@consento.bg. Address for correspondence and filing of complaints, refusals, etc .: Sofia 1404 Bulgaria Blvd. No 51A, tel. + 359 889 410 896, e-mail admin@consento.bg.

CONSENTO provides healthcare services including medical and medical related consultations (online consultation with a doctor) and health file support.

IMPORTANT! If you believe your condition requires immediate medical attention, please contact Emergency Medical Services at 112! CONSENTO is not responsible for persons who require immediate medical attention.

  1. Consultations

The consultations provided electronically are summarized in the following directions:
1.1. Medical consultations in all medical specialties
1.2. Secondary consultations (when we had a first meeting, we established the objective state, we addressed an existing problem, we built a diagnostic plan, you fulfilled it and you provided us with the results of diagnostics through this platform or otherwise, during the implementation period. no new conditions requiring direct physical clarification have emerged from the diagnostic plan; therefore, we can give you a conclusion about the diagnosis, regimen, behavior and recommend therapy).
1.3. Finished research consultation or second opinion without any direct physical meeting between us. The consulting physician could comment on the results of a conventional medicine study provided you provide them correctly and in their entirety, and also comment on your findings from another physician regarding the same studies or the same symptoms. In this case, the consulting physician would not be able to diagnose and prescribe treatment.
1.4. Health consultations:
1.4.1. ECONOMIC;
1.4.2. PRACTICAL;
1.4.3. LEGALLY.
These consultations are practical in addressing specific issues, cases, assisting in the ways to use and defend our rights to users of medical services, interpretation of legal norms, familiarization with the legislation and more.

  1. Medical logistics

Instructions for implementing a diagnostic plan * for patient-reported complaints. This diagnostic plan should not be considered sufficient or absolutely necessary in cases where there is no prior physical meeting of the patient with the consulting physician.
* Diagnostic plan - a series of examinations and / or a series of consultations with different specialists, as well as the accompanying requirements for their conduct, in order to clarify the condition arising from health complaints.
First Aid Tips
Establishing a conferencing between physicians of the nature of a physician's concierge to discuss a patient's reported condition and complaints.
Logistical advice from a consulting physician, consisting of guidance on the types of specialists and their location, types of health care facilities and their location, with the capacity and resources to clarify an existing problem.

  1. Health file support

A health file is a collection of documents (files) grouped by content type and / or by origin, as follows: text, spreadsheet, image. The health file allows documents to be displayed and used for the health status of the user, if necessary.

  1. The site does not provide services related to:

4.1. Physical methods treatment;
4.2. Conducting psychotherapy sessions;
4.3. Issuing a recipe;
4.4. Diagnosis based on physical condition;
4.5. Conducting prophylactic examinations;
4.6. Sales of medicines

  1. general terms

5.1. The General Terms and Conditions for use of app.consento.bg govern the relations between CONSENTO, the USERS of the electronic services, respectively - the rights, obligations and responsibilities of each of them.
5.2. The services provided in CONSENTO are "information society services" within the meaning of the Electronic Commerce Act and are provided after the explicit statement by the USER and / or the CONSULTANT that the latter is an adult and legal person, respectively registered legal entity, understands the General Terms and Conditions and accepts them completely.
5.3. The USER is solely responsible for keeping their password confidential and preventing third parties from using its registration. All actions performed through the password of the USER will be considered personally performed by the USER, unless otherwise duly established.
5.4. In the event that the consumer's legal rights are violated, you have the right to contact the Consumer Protection Commission by filing a complaint or alert at the following e-mail address: www.kzp.bg.
5.5. CONSENTO reserves the right to make changes to the General Terms and Conditions, which is published on the app.consento.bg website. Within 10 days of publication, the USER may object to the changes made, which objection automatically terminates the registration and the right to use the services. In the absence of objection, the General Terms and Conditions are binding on the CONSUMER.
5.6. CONSENSE gives the USER access to its sites, including - the information and services offered in them, with strict compliance by the USER with these General Terms and Conditions, the relevant regulatory framework and the additional requirements for the provision and use of specific services specified on the site .
5.7. CONSENTO does not control the information generated by the CONSUMER and is not responsible for the content and quality of the CONSUMER or for damages resulting from it.
5.8. “USER” within the meaning of these General Terms and Conditions of app.consento.bg is any legally capable natural person or registered legal entity that wishes to use the services of app.consento.bg, accepts these General Terms and Conditions and as a sign has made a registration in the system as a USER.
5.9. The registration under the preceding text is an electronic statement within the meaning of the Law on Electronic Document and Electronic Signature, by which the USER declares that he wishes to use or provide services in app.consento.bg, he is familiar with, accepts these General Terms and Conditions and undertakes to do so obey.
5.10. The USER is entitled to only one registration in app.consento.bg, in which he is obliged to provide correct data, and in case of change - to immediately reflect the same in his registration.
5.11. CONSENTO has the right, at its sole discretion and without notice, to terminate registrations of USERS in violation of the rules for use of the services or these General Terms and Conditions.
5.12. CONSENTO provides services through a virtual reception and registered consultants who provide services electronically through voice and visual communication.
5.13. The consultants at app.consento.bg are not responsible if the USER has not provided in good faith all the necessary information about his health status or has concealed such information.
5.14. CONSENTO will store the data of its users under the conditions of confidentiality under the Personal Data Protection Act and will not share it with third parties without the explicit consent of the users, expressed in writing or in cases regulated by the existing legislation and only explicitly specified in the law institutions. In these cases, the CONSENTO shall be released from liability.
5.15. CONSENTO encourages CONSUMERS to notify it in any case in which they become aware of the unethical behavior of a service provider through the site consultant, in order to hold him accountable and to protect other users from his activity.
5.16. The USER is obliged to assist in the execution of the service by CONSENTO by providing in good faith accurate, comprehensive and complete health information about his health condition, which includes:
- the history of the disease, the treatment performed, the medicines taken and the risk factors associated with the disease;
- hereditary, oncological, psychiatric illnesses of his family members, to the best of his knowledge;
- the cases in which his illness threatens or may endanger the lives of third parties;
- the statements made so far regarding the provision of medical assistance.
5.17. The USER is entitled to seek more than one opinion from various Consultants in app.consento.bg.
5.18. The USER is entitled to receive information on the diagnostic and therapeutic alternatives in the provision of medical care, as well as information on the consultant's name, specialty and additional qualifications.
5.19. The CONSUMER has the right to logistical consultation consisting of instructions for types of specialists and their location, types of medical establishments and their location, having the capacity and the resource to specify an existing problem.
5.20. CONSENTO is not responsible for the inability of the USER to use a particular service related to the inability of the USER for technical reasons (hardware or software, Internet connectivity problems, etc.).
5.21. CONSENTO reserves the right to store information about all actions performed in the system related to the use or provision of services in app.consento.bg, as well as to use this information in a way that is not contrary to law.
5.22. CONSENTO reserves the right at any time to change the form and content of app.consento.bg, including the design, format, technology and services it provides, without notice.
5.23. CONSENTO may at any time suspend the operation of this website for the purpose of renewing the content or for any other reason.
5.24. CONSENTO reserves the right, at its sole discretion, to suspend some of the services it offers or to restrict access to them, for all or for certain USERS and / or Consultants.
5.25. CONSENTO reserves the right to refuse access to one or more of its Services to a User in the following but not exhaustive cases, namely:
5.25.1. Failure to make a payment to CONSENTO;
5.25.2. When by its actions violates the General Terms and Conditions and other obligations arising from a normative act;
5.25.3. When by his actions he willfully or involuntarily prevents third parties from using the services of app.consento.bg;
5.25.4. When he has declared the use of the service and has not used the service two or more times.
5.26. Each USER in app.consento.bg is obliged to:
5.26.1. not provide false, inaccurate or misleading information;
5.26.2. not to prejudice the rights, legitimate interests and goodwill of third parties;
5.26.3. not to call for crimes or other offenses;
5.26.4. not to perform other malicious acts;
5.26.5. notify the CONSENT immediately of any case of violation of these General Terms and Conditions;
5.26.6. to pay for the services provided.
5.27. CONSENTO offers the services in app.consento.bg as they are and is not responsible for their quality.
5.28. CONSENTO shall not be liable for any damage caused by technical reasons, regardless of the circumstances that led to it - technical problems, technical prevention, etc.
5.29. CONSENTO shall not be liable for damages caused by unavailable services in the event of circumstances beyond its control - force majeure, accidental events, problems on the Internet, technical damages and others which could make it impossible to use part or all of the system; unauthorized access or intrusion by third parties into the system and the like.
5.30. A “CASE EVENT” within the meaning of the preceding text is unforeseen circumstance at the moment of conclusion or execution of the contract of exceptional nature, which makes its implementation objectively impossible.
5.31. CONSENTO undertakes to ensure the use of the services paid by the CONSUMERS, which services were not provided for the reason for which CONSENTO is responsible or there is an accident.
5.32. CONSENTO is not responsible for the implementation of consultants' recommended products, procedures, problem solving methods and more.
5.33. CONSENTO reserves the right to place advertisements in app.consento.bg in the way it sees fit and is not responsible for the content of the advertisements.
5.34. It is forbidden to use app.consento.bg without the consent of CONSENTO for advertising, for redirecting to external sites, for sending unsolicited commercial messages, for illegally collecting information and others that are outside the purposes of app.consento.bg.
5.35. CONSENTO reserves the right to collect and use information about the USER when using the services subject to these General Terms and Conditions. The information by which the USER can be identified may include name, birth date, postal address, permanent address, e-mail address, profession, telephone number, as well as any other information that he voluntarily provides when using the services of CONSENTO.
5.36. CONSENTO assumes no liability in case of breaches of the Consultants in connection with the provided services.
5.37. In the event that the user uses all or part of the information from app.consento.bg in a manner contrary to the Copyright Law and its related rights, the user is responsible for all damages and lost benefits caused to CONSENTO.
5.38. The users use the services in the app.consento.bg system after payment of the service fee. The USER shall bear the costs with the Electronic Payments Operator for the conversion of its currency, as well as bear all necessary fees and expenses for the corresponding transfer to CONSENTO.
5.39. In order to use the services in app.consento.bg, the USER prepaid a certain price or an appropriate number of credit units.
5.40. The USER cannot request and use the service if he has not paid the price of the service in advance.
5.41. The personal data provided to CONSENTO are confidential information and can only be used in accordance with the legislation of the Republic of Bulgaria. CONSENTO shall not be liable for the use of personal data provided by a user when such use is in accordance with the legislation in force in the Republic of Bulgaria, regardless of whether such use is authorized by the country of the consumer's residence or stay or temporary residence. In case of legal conflict, the legislation of the Republic of Bulgaria is applicable.
5.42. CONSENTO warrants that any personal, commercial or business information obtained through the use of the site will be used solely for its intended purpose and for non-commercial purposes.
5.43. Only CONSENTO has access to personal data provided by the USER. The Consultant rendered the service to the CONSUMER shall not be entitled to store, process or perform other actions with the information provided by the CONSUMER beyond the specific activities related to the performance of consultancy activity on the requested CONSUMER service.
5.44. The content of the site does not replace professional medical care, advice, diagnosis or treatment. Always consult your doctor or healthcare professional for any questions regarding your health.
5.45. Never ignore the prescriptions of medical professionals and do not delay seeking medical help because of the information provided on our site.
5.46. CONSENTO shall not be liable for damages and damages in connection with the information published on the site.
5.47. By signing these General Terms, the USER agrees to CONSENTO to store and process the personal data provided solely for the purpose of proving the time, type and quality of the service provided and in accordance with the applicable legislation.
5.48. All disputes concerning the existence, fulfillment or non-performance of the obligations of the parties arising from the General Terms or relating to them shall be settled by the order of the Civil Procedure Code in force in the Republic of Bulgaria.
5.49. CONSENTO has the right to amend and amend these General Terms and Conditions.
5.50. These Terms of Use will take effect as of 01.10.2016 and / or when they were last updated.
5.51. Except as provided in the General Terms and Conditions, the relationship between CONSENTO and the USER shall be terminated upon termination of CONSENTO's activity or refusal to maintain the site.
5.52. The provisions of the effective legislation of the Republic of Bulgaria shall apply to the relations not settled with these General Terms and Conditions.

  1. Refusal of services. Complaints.

6.1. According to Art. 50 of the Consumer Protection Act (CPA), the consumer has the right to refuse the ordered service (the concluded distance selling contract), without stating a reason, without owing compensation or penalty and without paying any costs by 24 hours before the time of performance of the Service, by written notice to the Provider by e-mail admin@consento.bg.

6.2. Information on the exercise of the right of withdrawal (Annex 7 to Art. 47, para. 4 of the LPP) Standard instructions for withdrawal:
6.2.1. Right of withdrawal from the distance or off-premises contract.
6.2.2. You have the right to terminate this Agreement without giving any reason for it, up to 24 hours before the time of the Service.
6.2.3. The cancellation period is up to 24 hours before the time of completion of the Service. In order to exercise your right of withdrawal, you must inform us of your name, geographical address and, if you have one, telephone number, fax number and e-mail address and your decision to withdraw from the contract with a clear application sent by email to admin @ consento .bg. You can use the standard opt-out form provided, but this is optional. You may complete and electronically enclose the attached standard waiver form or other unequivocal waiver application on our website https://app.consento.bg/gdpr/consento. If you use this option, we will immediately send you an email confirming your opt-out. In order to comply with the termination period, it is sufficient to send your message regarding the exercise of the right of withdrawal before the expiry of the termination period.
6.2.4. Failure action. If you withdraw from this agreement, we will refund to you all payments received from you without undue delay and in any case no later than 14 days from the date you inform us of your decision to terminate this agreement . We will refund the amount due on the card that made the payment.

  1. Cookies Policy

7.1. The provider has the right to install cookies on the computers or other end devices of the user - small text files that are stored on the website via the Internet server on the hard disk of the user's device and enable the recovery of information about the latter, identify him and track his actions on the site. Cookies may be installed by the provider and / or third parties for the specified purpose during the visit of the user on the https: //app.consento platform.bg. Information on cases where cookies are installed by Google Inc. upon and in connection with the use of Google Analytics by the vendor, and the user's right to opt out, may be found on support.google.com/analytics/. By accepting these Terms and Conditions, the user explicitly declares his / her consent to the ability to access, collect and store data related to it through Google Analytics, and the provider is obliged to treat this data as personal.

  1. Collection, use, processing, transmission, storage of information

8.1CONSENTO processes the personal data of the User in accordance with The policy on protection of CONSENTO's personal data.

8.2 CONSENTO's processing of personal information may also be linked to the development of new and improvement of existing products and services; familiarization with legal and regulatory requirements; providing or sending to the USER any enhancements and updates or notices of improvements and updates to the Software or other CONSENTO products and services.

8.3CONSENTO has the right to provide personal data to the USER to third parties in order to offer quality, fast and comprehensive service. Personal data are provided after CONSENTO has verified that all technical and organizational measures have been taken to protect this data.

8.4CONSENTO has the right, independently, through third parties or through automated means, to monitor the User's behavior, including but not limited to:

    • Conducted written / telephone consultations
    • Record an hour for viewing through CONSENT
    • Payments made or attempted payments
    • Notifications received
    • Conversations with the call center

when using CONSENTO, the Software and the Documentation to provide more accessible and attractive functionality to the USER.

8.5 For statistical purposes, CONSENTO has the right to use the data, respectively. some of them for their own purposes such as: internal analyzes; making recommendations, conclusions on improving the contents of CONSENTO or how it works; generating aggregate data for each user when using CONSENTO and others.

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